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General Info > Terms of Service

Terms and Conditions:

This Agreement as well as any additional OER® policies, together with all modifications thereto, constitute the complete and exclusive agreement between You and OER® concerning your use of OER® Products and Services, and supersede and govern all prior proposals, agreements, or other communications. All OER® policies and agreements specific to particular Products and Services are incorporated herein and made part of this Agreement by reference. By purchasing OER® Products or Services, You acknowledge that you have read, understood, and agree to be bound by all terms and conditions of this Agreement and any other policies or agreements made part of this Agreement by reference, as well as any new, different or additional terms, conditions or policies which OER® may establish from time to time, and any agreements that OER® is currently bound by or will be bound by in the future.

Truck Freight:

OER® reserves the right to ship via the carrier of our choice. Products that require truck freight are usually indicated by an icon or symbol. This indicates that the product is too large for ground delivery and must be shipped via truck freight. There may be items listed in a OER® dealer catalog or on the OER® website that are not indicated as truck freight. These items must be pre-paid including freight charges, before the shipment can be released. OER® requires a minimum freight fee for all truck orders. Truck freight rates could be higher depending on products being ordered and the destination. Residential deliveries require an additional fee. Should the dealers delivery require special handling (lift gate service, re-routing, additional freight charges, etc.), any and all additional fees will be billed to the dealer. Acceptance of truck freight shipment is acknowledgment that additional charges may be incurred. Please supply a commercial business address to keep from incurring costs associated with residential delivery. If you want to use a particular freight company to pick up your order from our facility for delivery to your warehouse, we will require your account number. All charges will be sent to you directly on your account with exception of any additional fees associated with packaging, or service fees depending on the order.

For additional information contact the OER® customer service department during regular business hours.

Important: Truck freight items are excluded from promotional shipping offers.

Signature Required:

Please be advised that Truck freight requires a signature for delivery. The freight company will sometimes call prior to delivery. You should inspect the shipment prior to signing for the goods. Your signature releases the freight company of any liability which will result in the denial of any claims (shortages or damage). If the order placed contains product(s) that are indicated "Truck Freight" the entire order will be shipped via truck freight.

*OER® reserves the right to ship via carrier of our choice.

Oversize - Overweight - Dimensional Weight:

These are the designations for Ground or Standard packages that exceed the standard dimensional size for UPS, Fed-Ex or USPS delivery. Charges for these larger items are figured at the time the order is placed, or when the order is shipped. Due to the variables associated with dimensional products, and the size of the order, shipping charges for oversize and dimensional weights can change when the order is shipped. Dealer will be responsible for additional fees when required.

Oversize 1 (OS1):Designates a combined length and girth exceeding 84 inches, but less than 108 inches. Actual weight is less than 30 lbs, and is billed at 30 lbs.

Oversize 2 (OS2):Designates a combined length and girth exceeding 108 inches but less than 130 inches. Actual weight is less than 70 lbs, and is billed at 70 lbs.

Oversize 3 (OS3):Designates a combined length and girth exceeding 130 inches but less than 165 inches. A handling fee will be added to all (OS3) orders.

Overweight:Actual weight is less than 90 lbs, and is billed at 90 lbs. We reserve the right to charge Oversize fees on any order containing oversize products, even if it is not indicated in the catalog.

Non-Contiguous USA Orders:

All Alaska, Hawaii, Guam, Virgin Islands, Puerto Rico, etc. orders are shipped via 2 day air delivery whenever possible. All orders must be pre-paid by wiring funds, credit card, or money order. No COD orders are accepted. Rates depend on the items being ordered. Contact our sales department for exact rates. OER® reserves the right to ship via carrier of our choice. If the dealer prefers to use a freight forwarder, please indicate to the OER® sales department and appropriate arrangements will be made for delivery to the freight forwarders address.

Insurance Fee:

Each order is charged an insurance fee. This fee will insure the entire order and protect you completely from damages or loss. Insurance fees may change occasionally depending on the amount of order, etc.

COD Orders:

OER® accepts COD orders within the continental USA for ground delivery only. Truck freight orders must be prepaid in advance before shipment will be released. COD fee's for ground orders are based on UPS or Fed-Ex current rates and are subject to change without notice.

Backorder Pricing (Short Term / Long Term):

OER® will keep track of all backorders on products that are "out-of-stock" or unavailable at the time the order is placed. The pricing on a back-ordered product is not guaranteed due to labor, manufacturing, materials, shipping costs, and other unforeseeable issues that may arise requiring a price adjustment. OER® will maintain the price on any backorder product for 30 days after the order is placed. After 30 days, the product may be subject to a price adjustment. Long-term backorder pricing is not guaranteed due to the various circumstances mentioned herein. If a price adjustment is necessary on a particular product, we will do our best to inform the distributor before the product is shipped.

Foreign Orders:

All foreign orders must be pre-paid before shipment can be sent. Freight fees will vary. The Shipping & Handling field will state "TBD" (To Be Determined) until we have calculated the most efficient and cost-effective way to ship your order. Once we have determined the best way to ship your order, you will be contacted by email or phone from OER® to acquire approval prior to shipping the order. If you have any questions or concerns please the OER® sales department.

Foreign Order Shipping Policy:

All foreign orders must be pre-paid before export shipments can be sent. Due to shipping rate differences and depending on what items are being ordered, your freight fees will vary. It is important that you contact OER® sales department for instructions regarding all foreign orders. Please list the items you intend to order so we may calculate the best, most efficient, and least expensive method to ship your order. A foreign processing fee will be added to all foreign orders. Customs duties and import fees to your country will vary and are the sole responsibility of the dealer. Check with your local customs office for more information. If you have any questions or concerns please contact the OER® sales department.

Shipping Damages:

Always check the contents of your shipment in the presence of the person delivering the merchandise whenever possible. Should any damage occur, immediately notify the OER® customer service department, so that all steps necessary will be taken to ensure a prompt replacement of any damaged goods. Accurate instructions will be given on damaged goods replacement. OER® is not responsible if no notification is given within 3 working days of receipt of goods (excluding Sundays and Holidays). OER® will file a claim with the carrier in most cases. If the dealer files a claim with the carrier, OER® will not be responsible for replacing damaged products and the dealer will be responsible to pay for any replacements until the carrier pays the claim. Please follow these instructions to avoid any problems or misunderstandings associated with damaged products and freight claims.

Mandatory Shipping Fees:

Some items we offer may require a mandatory shipping fee. Contact the OER® sales department for actual additional shipping fees.

Important: Products with mandatory shipping fees are excluded from promotional shipping offers. OER® reserves the right to ship via carrier of our choice.

Express Shipping:

OER® offers Overnight and 2 Day air delivery service in the Contiguous U.S., Alaska, Hawaii, Guam and Puerto Rico. Pre-payment with a credit card is required before shipments can be sent. Simply order before 12:00 PM Pacific Time, Monday-Friday during regular business hours and your Overnight order will arrive the following business day (pending availability). Saturday delivery is available only on Overnight service. A mandatory fee will be added to Overnight fees for Saturday delivery.

Important: Air service does not guarantee your order will arrive on the expected date of delivery. Under normal circumstances, air service is guaranteed. However, due to adverse weather conditions, natural disasters or unforeseen circumstances, there may be delays. OER® is not responsible for deliveries that are delayed.

*OER® reserves the right to ship via carrier of our choice.


While we try to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order is accepted. Please see the OER® Pricing Policy for more information.

Returned Merchandise Policy:

All returns must be authorized in advance. Returned products must be in resalable condition. OER® will not accept returns on modified or installed parts, literature and/or printed material, electrical items, stencil kits and special order items. See the ‚??Returns Policy‚?? below for additional information on returns.

Merchandise is non-returnable after 30 days from date of invoice. Literature, CD‚??s, video, printed materials, stencil kits, stripe kits, electrical parts, gauges, wiring harnesses, switches, and other various products are non-returnable. There is no guarantee on moving parts such as engines, transmissions, rear ends, steering gears, water pumps, distributors, wiper motors, etc. OER® always recommends professional installation on all products.

Important: To initiate a return, please review our Return Policy.

Product Guarantee:

There is no guarantee on moving parts such as engines, transmissions, rear ends, steering gears, water pumps, distributors, wiper motors, etc. If any product is modified, altered, painted, installed or disassembled in any way without the expressed written permission of OER®, the item is non-returnable OER® always recommends professional installation on all products.

State Sales Tax:

All orders are subject to the appropriate sales tax based on the ship-to location. OER® will charge sales tax on all orders unless the appropriate information for tax exemption is provided by the distributor. Drop ship orders will be subject to all state sales taxes if the distributor does not provide the appropriate tax exemption information for any state requiring sales tax. State sales tax is applied to products as well as shipping fees, handling fees, COD fees, and rush fees.

Labor Fees:

OER® is not responsible or liable for labor fees associated with the installation, removal, modification, painting, or repair of any product purchased regardless of the circumstances. OER® is not responsible for any damage or discoloration incurred in relation to chemical products being used including cleaners, waxes, polishes, paints, etc.

Drop Ship Fees:

As of January 1st, 2023, OER® will charge a minimum drop ship fee of $10.00 for a standard ground shipment. All truck freight products will include a $25.00 per item fee for packaging and preparation before shipping.

Freight Discounts:

As of January 1st, 2023, OER® will no longer offer freight discounts on volume orders.

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