Attention: If you placed an order online on Thanksgiving day, Nov. 26th, we did not receive your order due to a system outage.
Please contact customer service during regular business hours to inquire. We apologize for the inconvenience.
General Info > Return Procedure and Shipping Damages
Always check the contents of your shipment in the presence of the person delivering the merchandise. Should any damage occur, immediately notify OER®customer service department, so that all steps necessary will be taken to ensure a prompt replacement of any damaged goods. Accurate instructions will be given on damaged goods replacement. OER® is not responsible if no notification is given within 2 working days of receipt of goods (excluding Sundays and Holidays). OER® will file a claim with the carrier in most cases. If the customer files a claim with the carrier, OER® will not be responsible for replacing damaged products and the customer will be responsible to pay for any replacements until the carrier pays the claim. Please follow these instructions to avoid any problems or misunderstandings associated with damaged products and freight claims.