Attention: If you placed an order online on Thanksgiving day, Nov. 26th, we did not receive your order due to a system outage.
Please contact customer service during regular business hours to inquire. We apologize for the inconvenience.
OER® offers many kits which contain a variety of products in one convenient part number.
If an item in a kit is out of stock, we will generally ship what is available and back order the item(s) which are not in stock. Please contact our sales department by phone to verify which items are not in stock when placing an order. Customers may decide whether to accept the partial kit or back order the entire kit until all items can be shipped at the same time.
If the customer decides to accept partial delivery of the kit, the full price of the kit and appropriate freight fees will be charged. When back ordered items arrive in our warehouse, they will be shipped at no additional charge (within the contiguous 48 United States). Cancellation of products from a kit will be accepted at 25% below the actual current retail price of the item.
On COD orders, the full price of the kit is charged and back ordered items are shipped on a COD freight only basis. OER® free shipping policies apply to the 48 contiguous United States only. Alaska, Hawaii, Puerto Rico, Virgin Islands, and international orders are not subject to free shipping on orders or back ordered items.